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  • When will my order ship?  Please allow up to 3 business days for your order to ship.  
  • What shipping carrier do you use? USPS (United States Postal Service).  Small items will ship first class, heavier orders will be automatically upgraded to priority mail. 
  • I need my order shipped priority/express, what should I do?  Go to the contact page, fill out the form with what items you are purchasing and where you are located.  This will help us determine if your package can be shipped faster and if it will arrive on time to your desired delivery date.  
  • Does Platinum Parlor accept returns?  At this time returns will not be accepted.  If there is a problem with your order, please go to the contact page and fill out all necessary information.  
  • Do you make custom items?  No. These are not designed in-house, all items are shown as the only way they are sold.